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Mask QP Holding
Address: Postbus 37 1390 AA Abcoude
Email: info@maskqp.nl
Chamber of Commerce: 73974099
VAT number: NL8597.29.436. B.01
FREQUENTLY ASKED QUESTIONS

Delivery

What is the delivery time for my order? In the Netherlands, you can expect your order to be delivered within 4-5 working days.

What are the delivery charges? Delivery charges start at €3.99.

How do I check the delivery status of my order? You can track your order by using the link in your shipping confirmation email.

Returns

How do I return my items?

  1. Complete the return form and state a reason for returning the item(s), then enclose it in the package and seal the shipping bag.
  2. Stick the return label over the existing address label on the shipping bag.
  3. Drop off the package at your courier’s service point.
  4. You will be given a receipt as proof of postage. Make sure to hold on to your receipt, because it contains a track & trace number.

What are the return costs? Returning items is at your own expense. Please make sure you follow the instructions for returning items.

How do I get a refund? When you return an item, the amount paid will be refunded within 30 days by the same method you used to pay.

Within how many days do I have to return my order? Orders can easily be returned at your own expense within 30 days of receipt of your order, provided they meet the requirements of our return policy.

Refund

How do I get a refund? When you return an item, the amount paid will be refunded within 30 days by the same method you used to pay.

Within how many days do I have to return my order? Orders can easily be returned at your own expense within 30 days of receipt of your order, provided they meet the requirements of our return policy.

Ordering

Will I receive a copy of my invoice? Yes, we will send you a PDF copy of your invoice. You will receive it shortly after the shipping confirmation email.

Can I pre-order or reserve an item? Yes, a pre-ordered item will be shipped as soon as it is released and will only then be invoiced.

Payment

Which payment methods are accepted? At Mask QP you can pay online with: iDEAL PayPal Credit card: Visa, MasterCard or Discover / Diners Club How is the security of my payment guaranteed? Thanks to our security software with an SSL-encrypted server, your data will always be safe with us.

Can I cancel my online order? We will try to cancel your order immediately, please contact our customer service department for help. Cancellations can only be made if your order is not too far along in the shipping process to do so. If the cancellation is successful, you will receive a confirmation email from us.

Can I place an order without creating an account? Yes you can, you do not need an account to shop with us. However, we do recommend using an account in order for us to offer you the best possible shopping experience. Moreover, your account allows you to always find all the information about your latest orders.

Can I follow my order? After the order confirmation email, you will receive a second email when we have shipped your package. This email will contain a track & trace code, allowing you to follow your package. You can - at any time - also check the status of your package in your account.

Products

What is the guarantee on my articles? The legal guarantee applies to all our articles. Legal guarantee is the guarantee that the article is, or should do, what the consumer can reasonably expect.

What materials are your products made of? We use different types of materials for our products. Our material choices contribute to our goal of becoming an even more sustainable business.

My size is out of stock, what can I do? For most items, you can sign up for a stock alert, which means you will receive an email notification when your size is back in stock.

CONTACT
We will contact you as soon as possible!

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